感謝閣下支持香港製造。本門店致力提供全天然、無添加的手工寵物零食，為確保品質與衛生，請在購買前細閱以下條款：
Thank you for supporting Hong Kong-made products. We are committed to providing all-natural, additive-free handmade pet treats. To ensure quality and hygiene, please read the following terms carefully before purchasing:
Thank you for supporting Hong Kong-made products. We are committed to providing all-natural, additive-free handmade pet treats. To ensure quality and hygiene, please read the following terms carefully before purchasing:
1. 訂單製作與交貨 / Made-to-Order & Delivery
- 手工製作週期：本門店所有產品均為「接單後製作」，非銷售預製產品。每份訂單需時約 7 個工作天 製作及包裝。
Handmade Production: All our products are "Made-to-Order" and are not pre-manufactured goods. Please allow approximately 7 working days for production and packaging after your order is confirmed. - 顧客責任：顧客有責任預留足夠時間並耐心等待製作。訂單一經確認，恕不接受以「製作時間過長」或「等待時間超出預期」為由要求取消訂單或退款。
Customer Responsibility: It is the customer's responsibility to allow sufficient time and wait patiently for production. Once an order is confirmed, we do not accept cancellations or refund requests based on "long production time" or "waiting period exceeding expectations."
2. 不設退換政策 / No Return or Exchange Policy
- 衛生與安全考量：基於寵物食品安全及衛生理由，所有食品類貨品一律不設退換。
Hygiene & Safety: For reasons of pet food safety and hygiene, all food products are strictly non-returnable and non-exchangeable. - 適用範圍：貨品一旦寄出，或於門市、市集現場完成交收後，即使包裝未經開封，亦不接受任何退換貨申請。
Applicability: Once goods have been shipped, or collected in person (at our store or market stalls), even if the packaging remains unopened, no return or exchange requests will be accepted.
3. 產品特性 / Product Characteristics
- 由於所有零食均由人手製作，且使用天然食材，不同批次的產品在顏色、形狀或厚薄上可能存在輕微差異，這並不影響產品質素，亦不屬於退換貨範圍。
As all treats are handmade using natural ingredients, slight variations in color, shape, or thickness may occur between batches. These variations do not affect product quality and are not covered under our return or exchange policy.
如有任何爭議，本公司保留最終決定權。
In case of any dispute, our company reserves the right of final decision.
In case of any dispute, our company reserves the right of final decision.
